I have an issue with bringing back the runtime files from the hmi to my laptop. I manage to connect succesfully, 

*** Received system status from remote computer:
Computer name: DESKTOP-T99A620
Operating system: Microsoft® Windows® XP/Vista/7 or Server 2003/Server 2008/Server 2008R2 Windows 10 Enterprise 2016 LTSB
Runtime: Active
Start project: "GE218004" - Runtime folder: "D:\ZenonRT\GE218004"
Real memory: 4194303 KB free
Drive C:\ 38950 MB free
Drive D:\ 243014 MB free
Remote Version: 8.20.0....... Compatibility: 'GUARANTEED'

but when I click on the "Import Runtime Files", it asks me if I want to Replace the project with the runtime files, I say Yes and inmediatly a popup window appears showing the following message:

"The read user information is invalid and is not accepted!"

And the log updates with this information:

*** Import Runtime files for project: 'NAME_OF_MY_PROJECT' - 'C:\Users\Public\Documents\zenon_Projects\NAME_OF_ MY_PROJECT'
*** 0 Runtime files for the project: 'NAME_OF_MY_PROJECT' have been imported.

I'm using:

Version 8.20 SP0 Build65486 64Bit
zenon Supervisor

Does anyone have any information regarding this? I did not manage to find anything related in the knowledge base or anywhere.

Thanks in advance and regards.