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Thread: Remote transfer RT files cannot communicate

  1. #1
    Join Date
    01.08.2018
    Posts
    7

    Default Remote transfer RT files cannot communicate

    Hi,
    I try to transfer my RT files from development PC to my primary server which has zenon runtime only.
    I am encountering an issue when i try to communicate to my remote device. It doesnt work when i use the primary server, but it works when i use the runtime on my development PC.

    My firewall settings is off and i am using ipv4 settings. I have tried to register through the zenon startup tool as well. I am sure on the hardware wiring of lan cables as well. Any suggestions on what i should check next?

  2. #2
    Join Date
    02.02.2021
    Posts
    1

    Default Re: Remote transfer RT files cannot communicate

    same my problem. 

  3. #3
    Join Date
    29.11.2016
    Posts
    8

    Default Re: Remote transfer RT files cannot communicate

    Verify that ZenSysSrv.exe is started.
    Under Program Files \ Zenon

    Also under remote transport connection settings in the editor (see image)
    check that you have the correct computer name entered (your runtime computer)
    You can enter the IP adress of the runtime computer instead

    connect.bmp

  4. #4
    Join Date
    29.11.2016
    Posts
    8

    Default Re: Remote transfer RT files cannot communicate

    (ZenSysSrv is on your runtime computer)
    C:\Program Files (x86)\Copadata\zenon 8.xx

  5. #5
    Join Date
    01.08.2018
    Posts
    7

    Default Re: Remote transfer RT files cannot communicate

    Hi mr. Simon,

    Thank you for replying.

    I made sure zensyssrv is running on my client. Please see attached.

    I just noticed now that the runtime doesnt work on my development pc when i have the network active on server1 enabled. Maybe it has something to do with that as well?

    Please also see the status of my points under system diagnosis. It says N_Update,t_std. Any idea what it could mean?
    Attached Thumbnails Attached Thumbnails 16123284027147185035971149051575.jpg  
    Last edited by cheskafausto : 3rd February 2021 at 06:12

  6. #6
    Join Date
    01.07.2008
    Location
    Salzburg, AT
    Posts
    971

    Default Re: Remote transfer RT files cannot communicate

    so it is not issue in the remote transport from Editor to Runtime, your picture shows the running runtime which does not get process data (N_UPDATE - blue squares) from zenon process Server. For me it looks that this runtime (on zenon Network client?) has no connection to the zenon process Server, probably neither for project update nor for data. Are client and server computers in the same domain? 
    PC names resolution works? (check if ping works on both PCs when you use not IP address but the computer names).
    Do zenNetSrv is running on both PC? (syssrv is for remote transport, netsrv for zenon network communication).

    Check in zenon Startup Tool (on client and server) - menu 'Application' - Options - tab 'Network configuration' what are the settings and if they match on both PCs. You can also take look in LOG (DiagViewer - open file) what errors/warnings this client logs. 

  7. #7
    Join Date
    29.11.2016
    Posts
    8

    Default Re: Remote transfer RT files cannot communicate

    Yes I agree I think it is not transport problem.
    Verify ping both PC name and IP adress both directions.

    If it still is transport issue has it worked before?
    I always use password (so if I would forgot the password it will not work)
    by default there is not password.

    Make sure you have not forgot the attached settings.
    (Remeber to mark password recipes etc. not to overwrite from the editor once it works)
    Attached Thumbnails Attached Thumbnails remote_transport.jpg   password.jpg   project settings.jpg   rt_changeable_data.jpg  

  8. #8
    Join Date
    01.07.2008
    Location
    Salzburg, AT
    Posts
    971

    Default Re: Remote transfer RT files cannot communicate

    5 minutes tutorial on YouTube: zenon Network 1: simple client-server model

  9. #9
    Join Date
    01.08.2018
    Posts
    7

    Default Re: Remote transfer RT files cannot communicate

    Hi All,

    I figured out the issue. I had the network active enabled this whole time! It should be disabled if your system is standalone. 

    Thanks for everyone's help! 


     
    Attached Thumbnails Attached Thumbnails 1.JPG  

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