WebClient Issue

[Srikanthg]

Dear Team,

Please find the attachment , while opening Webclient using "init" or by WebClient Starter in Zenon Version 7.50 build 58685 in multi-project structure. At specific project opening the error is occue only in single webclient not in all. previously we use to format the windows but at point of time we cant system with errors.

Warm Regards

Srikanth G   

[joris.l]

Please try to clean the Runtime Files of the Webclient.
This error occurs when a file has been corrupted and cannot be read be the Runtime.
The Runtime File Folders can be found in %temp%/zenWebCli or %temp%/low/zenWebCli
If the WEB_PROJECT_PATH has been set in zenon6.ini you can find the Runtime files in the set location

[Srikanthg]

Thanks for your valuable time joris

I have set the path to D:\Zenonserver , I have cleared deleted the files of RT multiple times. When Client starts files receiving to client system will be upto specific project and Webclient closes with the error as above.

I have updated build - version is 7.50 .. I have tried with opened Web Client using init of wwwroot and Web Client Starter using bat file as below

cd C:\Program Files\COPA-DATA\zenon Web Client\zenWebClientStarter.exe -Project projectname -Server servername -WebServer webservername -Zoom 1

exit

Kindly suggest any other solution


Warm Regards

Srikanth G

[joris.l]

When Client starts files receiving to client system will be upto specific project and Webclient closes with the error as above.

Hello,
does this mean you have multiple projects in use?
Have you tried generating all runtime files again for the Server?
Does the error message also occur when using a regular runtime as a client?

[Srikanthg]

Hello,
does this mean you have multiple projects in use?
Have you tried generating all runtime files again for the Server?
Does the error message also occur when using a regular runtime as a client?

Project is Multi-Project 

Only MAIN project runtime is set in Zenon Startup Tool. It calls all the other Runtime files of sub-projects. Error never occurred in server. In random web Clients user is facing the issue. Kindly suggest what all points have to be noted in such conditions 

[Srikanthg]

Dear Team,


Issues regarding Web Client have been inceasing, Kindly give an solution for the problem.

Warm Regards
Srikanth G

[joris.l]

Hello,
have you tried reloading the Runtime Server and cleaned the cache in the WebClient Runtimefolder (%Temp%/zenWebCli or %Temp%/Low/zenWebCli)? It seems like an invalid archive file has been generated.

BR,
Joris

[Srikanthg]

Hello Joris,

Runtime server was not reloaded. WebClient Files are directed to stored in fixed location by doing changes in zenon6.ini file. I have deleted the RT files in Webclient and tried to open client again but same error is repeating. Can you guide me how to trace the invalid archive file generated.

Warm Regards

Srikanth G

[joris.l]

I would reccomend to verify the Diagviewer logs.
Please note that the corrupt file must be tracked on the runtime server, since the server is responsible for synchronizing files.
If the Web Client cannot read the file, it must be erased from the server.

BR,
Joris