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Thread: Elements are not visible on screen editor

  1. #1
    Join Date
    11.02.2019
    Posts
    9

    Frage Elements are not visible on screen editor

    Hello,
    I'm starting using Zenon for the first time and I've installed the version 8.00 on my laptop windows 7 Pro 64. I'm having a dificulty when creating new screens because when I try to add an element (button, combo box, line, etc..) the object is not shown in the screen editor, I mean, I chose the element and when drag and drop it in the screeen editor it is not shown.
    I believe that something is missing in this laptop because I made the same zenon 8.0 instalation in other machine Windows 10 Pro just to make a test and the screen editor works just fine, I chose any element and when drag and drop it in the screeen editor it is shown.

    Is there any malfunction of Zenon 8.0 in Windows 7? Or is there any software package that is missing and should be instaled there to make the elements visible?


    Carlos

  2. #
    Join Date
    09.10.2018
    Posts
    1
    Best Answer

    Default Re: Elements are not visible on screen editor

    Hello hmicarlos,

    Could you please uncheck the option "Use hardware acceleration if available" and let us know if it works? This can be found in the menu Tools --> Settings as shown in the attached screenshots.

    Best Regards


    Attached Thumbnails Attached Thumbnails 1.png   2.png  

  3. #2
    Join Date
    09.03.2011
    Posts
    39

    Default Re: Elements are not visible on screen editor

    Hi hmicarlos,

    Welcome to the forum.

    As you can find on the Installation_EN.pdf document provided with the zenon setup:



    And more specifically, for Windows 7:



    If you have the recommended software and still experience problems, I suggest you to contact your local support, so they can guide you in the further investigation of this case, as more information about your system will probably be needed.


    Best regards
    Attached Thumbnails Attached Thumbnails SystemRequirements.png   Windows7.png  

  4. #3
    Join Date
    09.10.2018
    Posts
    1
    Best Answer

    Default Re: Elements are not visible on screen editor

    Hello hmicarlos,

    Could you please uncheck the option "Use hardware acceleration if available" and let us know if it works? This can be found in the menu Tools --> Settings as shown in the attached screenshots.

    Best Regards


    Attached Thumbnails Attached Thumbnails 1.png   2.png  

  5. #4
    Join Date
    11.02.2019
    Posts
    9

    Reden Re: Elements are not visible on screen editor

    Hello SymeonR,

    Thanks for your reply and sugestion. I've uncheck the option "Use hardware acceleration if available" and it is solved now. Thanks a lot 

    Carlos

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