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Thread: Zenon fail to close screen without saving changes

  1. #1
    Join Date
    01.11.2012
    Posts
    59

    Default Zenon fail to close screen without saving changes

    Dear Sirs,

    Zenon Supervisor 7.60 fail to close the screen if I decide not to save some changes.
    Instead of closing it throwing up the error message as shown on the screenshot attached.
    After click on <Ok> the screen remains open.

    How to deal with this?

    Attached Thumbnails Attached Thumbnails ?????? ?????? 2018-11-30 ? 16.31.27.png  
    Kind regards,
    Sergiy

  2. #2

    Default Re: Zenon fail to close screen without saving changes

    Hello Sergiy,

    Do I understand correctly, that when you click "no" in the message to save changes, after closing a screen in the editor, this error appears?
    Right away, I don't know what could be causing this.

    Does this error appear with every screen or with specific screens only?
    Do you have this error with every project or with a specific project only?

    When you look in the screen type property in the editor, does it have a valid value for the screen with which the error appears?
    Some screen types are specific to an edition or an OEM and are not available in the zenon Supervisor edition. The screen type could therefore be blank. You will not be able to edit this screen with your supervisor edition.

    Do you also get this message when you have unsaved changes in the screen and you compile runtime files and answer "no" to the question to save changes? In this case, the screen is not closed but remains open in the editor.

    Best regards,
    Mark

  3. #3
    Join Date
    01.11.2012
    Posts
    59

    Default Re: Zenon fail to close screen without saving changes

    Dear Mark,

    Quote Originally Posted by markclemens View Post
    Hello Sergiy,

    Do I understand correctly, that when you click "no" in the message to save changes, after closing a screen in the editor, this error appears?
    Right away, I don't know what could be causing this.
    Correct.

    Quote Originally Posted by markclemens View Post
    Does this error appear with every screen or with specific screens only?
    Do you have this error with every project or with a specific project only?
    I have tested few screens in few projects. All of them are Standard screen type.


    Quote Originally Posted by markclemens View Post
    When you look in the screen type property in the editor, does it have a valid value for the screen with which the error appears?
    Some screen types are specific to an edition or an OEM and are not available in the zenon Supervisor edition. The screen type could therefore be blank. You will not be able to edit this screen with your supervisor edition.
    The screen type property says "Standard".


    Quote Originally Posted by markclemens View Post
    Do you also get this message when you have unsaved changes in the screen and you compile runtime files and answer "no" to the question to save changes? In this case, the screen is not closed but remains open in the editor.

    Best regards,
    Mark

    You are correct. 
    The only way to close the screen is to agree with saving the changes.
    It's pretty annoying, as some time you need to check properties of layered elements, and you need to move them around.
    Clicking on undo helps to rid out of the message.


    Kind regards,
    Sergiy

  4. #4

    Default Re: Zenon fail to close screen without saving changes

    Hello Sergiy,

    Apologies for the inconvenience, best to resolve this as soon as possible.

    I think it would be best for you to contact your local COPA-DATA support and have them reproduce the issue in order to analyze why this message appears, find what is causing it and finally, find a resolution!

    Best regards,
    Mark

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