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Thread: Zenon 64 Bit application is not opening - unhandled exception- exception code C0000005 ACCESS VIOLATION

  1. #1
    Join Date
    17.04.2017
    Posts
    16

    Ausrufezeichen Zenon 64 Bit application is not opening - unhandled exception- exception code C0000005 ACCESS VIOLATION

    Hello,

    In my laptop i have installed Zenon 7.50 and OS is windows 7 professional SP1.

    I can able to open Zenon 32 bit editor application in my laptop, but i can't able to open Zenon 64 bit editor application.

    It is showing the unhandled exception, i hereby attached the screen shot of error screen.

    In zenon32.txt it is showing below code.

    19-01-2018, 09:29:28
    zenOn Version: 7.50 SP0 Build25796
    Processor: UNKNOWN
    //-----------------------------------------------------
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 76F4F23C 01:0004E23C C:\Windows\SYSTEM32\ntdll.dll


    I have format my laptop and tried with new installation also, the same error is repeating.

    I request you to guide me how to solve this issue.

    Regards,

    Dhanapal
    Attached Thumbnails Attached Thumbnails Excep_64Bit.JPG   Zenon 64 bit error_zenon32.PNG  

  2. #2
    Join Date
    06.02.2012
    Posts
    72

    Default Re: Zenon 64 Bit application is not opening - unhandled exception- exception code C0000005 ACCESS VIOLATION

    Dear Dhanapal,

    thank you for posting your request here.
    As this issue needs some more time to investigate on, would I like to forward you to your local support department.

    They'll help you further concerning this matter.

    Thank you for your understanding!


    Good luck!
    Xandi

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