Zenon 64 Bit application is not opening - unhandled exception- exception code C0000005 ACCESS VIOLATION

[Dhanapal]

Hello,

In my laptop i have installed Zenon 7.50 and OS is windows 7 professional SP1.

I can able to open Zenon 32 bit editor application in my laptop, but i can't able to open Zenon 64 bit editor application.

It is showing the unhandled exception, i hereby attached the screen shot of error screen.

In zenon32.txt it is showing below code.

19-01-2018, 09:29:28

zenOn Version: 7.50 SP0 Build25796

Processor: UNKNOWN

//-----------------------------------------------------

Exception code: C0000005 ACCESS_VIOLATION

Fault address:  76F4F23C 01:0004E23C C:\Windows\SYSTEM32\ntdll.dll





I have format my laptop and tried with new installation also, the same error is repeating.



I request you to guide me how to solve this issue.



Regards,



Dhanapal

[xandit]

Dear Dhanapal,

thank you for posting your request here.
As this issue needs some more time to investigate on, would I like to forward you to your local support department.

They'll help you further concerning this matter.

Thank you for your understanding!


Good luck!
Xandi