zenon_startup.exe - System Error

[arshad30ali]

Hi Zenon Community,

I have Installed Zenon 7.50 Build 30617 at my Windows Server 2012 R2.
Setup was successfully installed but when i tried to open Zenon Startup Tool or Editor the following error appears-

"The program can't start because api-ms-win-crt-convert-i1-1-0.dll is missing from your computer. Try reinstalling program to fix this problem."

I tried reinstalling but didn't work.

[georgk]

Hi and welcome to the forum.

The mentioned dll is part of the C++ redistributables (2015).

Try to uninstall and re-install them.
-> Both x86 and x64.
The installers are in the zenon installation:
ZENON:\Setup\SetupPrerequisites\Microsoft Visual C++ 2015 Redistributable (x64)
ZENON:\Setup\SetupPrerequisites\Microsoft Visual C++ 2015 Redistributable (x86)

BR,
Georg

[arshad30ali]

Hi Georg,

Thank you for your reply.

I uninstalled both of them but while reinstalling error occurs-

"Setup Failed

0x80240017 - Unspecified error"

[arshad30ali]

Hi and welcome to the forum.

The mentioned dll is part of the C++ redistributables (2015).

Try to uninstall and re-install them.
-> Both x86 and x64.
The installers are in the zenon installation:
ZENON:\Setup\SetupPrerequisites\Microsoft Visual C++ 2015 Redistributable (x64)
ZENON:\Setup\SetupPrerequisites\Microsoft Visual C++ 2015 Redistributable (x86)

BR,
Georg

Not Working

[georgk]

I uninstalled both of them but while reinstalling error occurs-

"Setup Failed

0x80240017 - Unspecified error"

Please search for a solution on the internet.

Like here: https://www.errorsolutions.tech/error/0x80240017-unspecified-error/

BR,
Georg

[arshad30ali]

Thank you all for your suggestions,

Issue has been resolved, i had to update my Operating System 2 to 3 times till it is up to date.

Thank you.