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Thread: Installation Interrupted and closed (Zenon EE 6.11 SP0)

  1. #1
    Join Date
    04.09.2009
    Posts
    84

    Default Installation Interrupted and closed (Zenon EE 6.11 SP0)

    Dear Support,

    While trying to install Zenon EE 6.11 SP0 on Windows 7, the SQL installation finishes successfully but immediately after that the installation window displays the message "Installation was interrupted and will close.". (Screen shot is attached, words I wrote as error message are not supposed to exactly match!).

    Help needed...!

    Regards

    Attached Thumbnails Attached Thumbnails error.png  

  2. #2
    Join Date
    01.07.2008
    Location
    Salzburg, AT
    Posts
    810

    Default Re: Installation Interrupted and closed (Zenon EE 6.11 SP0)

    On screenshot is version 7.11 (not 6.11, such version does not exist).
    The Setup during instalation creates a LOG file (typically in %Temp% directory: SCADA*.log) where you may find more details. 

  3. #3
    Join Date
    04.09.2009
    Posts
    84

    Default Re: Installation Interrupted and closed (Zenon EE 6.11 SP0)

    Hi Support,

    Attached is the log file. Any guess?

    And yes, it is Zenon 7.11 SP0

    Regards.
    Attached Files Attached Files

  4. #4
    Join Date
    15.11.2016
    Posts
    99

    Default Re: Installation Interrupted and closed (Zenon EE 6.11 SP0)

    Hello shikra,

    The zenon istallation triggers the SQL Server 2012 installation.

    But the SQL Server installation fails with Code 84B40000, better known as "Unknown error".
    So basically the SQL Server installation can not start.
    Unfortunately there is not much to go on.

    Are there any limitations that would prevent a SQL Server installation?
    - Admin right
    - domain rights
    - domain rules regarding SQL server

    Hope this points you in the right direction.

    BR,
    Georg

  5. #5
    Join Date
    01.07.2008
    Location
    Salzburg, AT
    Posts
    810

    Default Re: Installation Interrupted and closed (Zenon EE 6.11 SP0)

    Forum is not Support
    In setup log, while search for keyword "error", i see that the SQL installation fails, seems that to complete the installation of 'Microsoft SQL Server 2012 SP1 Express' the restart of PC must be done, but is not possible to force it. Have you tried already to re-install after PC reset? If yes, and it does not solve the problem - please contact officially your local COPA-DATA Support.


  6. #6
    Join Date
    02.07.2014
    Posts
    27

    Default Re: Installation Interrupted and closed (Zenon EE 6.11 SP0)

    Hi,

    as well make sure that you have installed .NET Framework 3.5 from Windows features installed.

    Best Regards,
    Stani

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