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Thread: Installing zenOn Editor on specific Toshiba computers

  1. #1
    Join Date
    30.05.2007
    Location
    Salzburg
    Posts
    879

    Ausrufezeichen Installing zenOn Editor on specific Toshiba computers

    Some customers have reported problems on Toshiba computers with installing the SQL Server 2005 (which is necessary for the zenOn Editor).

    In the SQL Log File (which is created by the SQL Server Installation procedure - filename is like SQLSetup0006_AUTOTRONIC031_SQL.log) following error message can be found:

    Error Code: 1067
    MSI (s) (48!3C) [09:25:30:515]: Product: Microsoft SQL Server 2005 Express Edition -- Error 29503. The SQL Server service failed to start. For more information, see the SQL Server Books Online topics, "How to: View SQL Server 2005 Setup Log Files" and "Starting SQL Server Manually."
    The error is (1067) The process terminated unexpectedly.
    .

    Error 29503. The SQL Server service failed to start. For more information, see the SQL Server Books Online topics, "How to: View SQL Server 2005 Setup Log Files" and "Starting SQL Server Manually."
    The error is (1067) The process terminated unexpectedly.
    The reason for this is most likely a missing key within th Windows registry.

    So if the setup of the SQL Server 2005 has failed proceed has follow:
    - uninstall all SQL relevant software (like Microsoft SQL Server 2005; Microsoft SQL Server Native Client; Microsoft SQL Server Setup Support Files; Microsoft SQL Server Server VSS Writer; ...)

    - open regedit (Start|Run, type regedit)
    - navigate to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters"
    - right-click parameters
    - choose New -> String value
    - type "Domain" as the name of the new value, and hit Enter

    - execute the seperate installation of the SQL Server 2005
    -> at the zenOn DVD -> Additional_Software\SQL Server 2005 Express Edition
    -> execute the file Install.bat
    - after the successful installation of the SQL Server 2005 instal the zenOn Editor

  2. #2
    Join Date
    14.01.2008
    Location
    Wilhelmsburg
    Posts
    4

    Default Re: Installing zenOn Editor on specific Toshiba computers

    Hallo, hatte genau das Problem mit einem Toshiba Laptop.
    Habe genau alles nach Anleitung befolgt und bekam dann folgende Fehlermeldung:
    TITLE: Microsoft SQL Server 2005 Setup
    ------------------------------

    An instance with the same name is already installed on this computer. To proceed with SQL Server Setup, provide a unique instance name.

    For help, click: http://go.microsoft.com/fwlink?LinkI...ceName%40x6db6

    ------------------------------
    BUTTONS:

    OK
    ------------------------------

    Danach brach die Installation ab. Was kann man sonst noch tun?

  3. #3

    Default Re: Installing zenOn Editor on specific Toshiba computers

    wenn nach der Anleitung vorgegangen wurde (- uninstall all SQL relevant software (like Microsoft SQL Server 2005; Microsoft SQL Server Native Client; Microsoft SQL Server Setup Support Files; Microsoft SQL Server Server VSS Writer; ...) ) ist bei der Deinstallation etwas schiefgegangen.
    Wurde bei der Deinstallation die Instanz (ZENON_DEV) ausgewählt?
    Existiert der Eintrag "Microsoft SQL Server 2005" bei "Uninstall or change program" noch?
    Attached Thumbnails Attached Thumbnails mssql2005.jpg  

  4. #4
    Join Date
    14.01.2008
    Location
    Wilhelmsburg
    Posts
    4

    Default Re: Installing zenOn Editor on specific Toshiba computers

    Ja. ich bin nach der Anleitung vorgegangen. Ich habe die Instanz ZENON_DEV ausgewählt und auch der Eintrag "Microsoft SQL Server 2005" unter "Systemsteuerung/Software" ist nicht mehr vorhanden.

  5. #5

    Default Re: Installing zenOn Editor on specific Toshiba computers

    Da die Deinstallation des SQL-Servers nicht ordnungsgemäß abgeschlossen wurde, gibt es in diesem Fall 2 Möglichkeiten.
    1. mit wenig Betriebssystemkenntnissen: System neu aufsetzen.
    2. mit guten Betriebssystemkenntnissen: Registry und Verzeichnisstruktur bereinigen.

  6. #6
    michaelji Gast

    Default Re: Installing zenOn Editor on specific Toshiba computers

    Hi, its nice to be here i Using the Internet Explorer 6 with the WEB client can lead to a crash of the IE, if the browser refresh button is pressed. So we recommend not to use the refresh button.

    The refresh button leads to a complete closing and restart of the WEB client. This means, that the connection to the Runtime server is closed and has to be re-established by the WEB client.
    After the initial connection, the (web)client gets the runtime files and then knows if reduncany is being used or not.Thanks keep it up

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