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Thread: Zenon Analyzer 2.20 installation

  1. #1
    Join Date
    10.06.2015
    Posts
    6

    Default Zenon Analyzer 2.20 installation

    Hello

    I have install zenon analyzer 2.20 and got some error after finish the installation as per attachment:
    - SQL Server full: 2227437618
    - Analyzer Server: A fatal error occurred during installation
    -SQL Server Management Objects: 2227437618

    Has anyone encountered this problem before, I would love to have this problem solved as soon as possible.
    Attached Thumbnails Attached Thumbnails Zenon Analyzer.jpg  

  2. #2
    Join Date
    15.07.2011
    Posts
    18

    Default Re: Zenon Analyzer 2.20 installation

    Do you have installed/activated .NET Framework 3.5? It is needed for the SQL-Server installation.

  3. #3
    Join Date
    10.06.2015
    Posts
    6

    Default Re: Zenon Analyzer 2.20 installation

    Okay. Do i need re-install Zenon Analyzer 2.20 after installed/activated .NET Framework 3.5?

  4. #4
    Join Date
    15.07.2011
    Posts
    18

    Default Re: Zenon Analyzer 2.20 installation

    Yes, just restart the installation.

  5. #5
    Join Date
    10.06.2015
    Posts
    6

    Default Re: Zenon Analyzer 2.20 installation

    Dear thomas,

    I already activated .NET Framework 3.5 and restart the installation of Zenon Analyzer but i still got the error as per attachment.

    What's the problem now?
    Attached Thumbnails Attached Thumbnails ZA error.jpg  

  6. #6
    Join Date
    15.07.2011
    Posts
    18

    Default Re: Zenon Analyzer 2.20 installation

    The error number 2227437618 is reported from the SQL-Server installation. Only Microsoft exactly knows what this error message means as Microsoft does not make these error messages public.
    Very often such error messages are not relevant and everything is working fine.
    So please just check, if the Analyzer is working correctly, just by:

    1) Start the zenon Analyzer Management Studio and connect to the Analyzer Server (to the metadata database REPORTING)
    2) Create a new (easy) report in the zenon Analyzer Management Studio and deploy it. If this is working fine everything is okay.

    If not, please contact your distributor, they need to check the logfiles.

  7. #7
    Join Date
    10.06.2015
    Posts
    6

    Default Re: Zenon Analyzer 2.20 installation

    Hi Thomas,

    I manage to start Start the zenon Analyzer Management Studio and connect to the Analyzer Server (to the metadata database REPORTING) but got error when to create the new report as per attachment.

    Actually we are distributor and still new in using this Zenon Analyzer and how to check the logfiles?
    Attached Thumbnails Attached Thumbnails new report error.jpg  

  8. #8
    Join Date
    15.07.2011
    Posts
    18

    Default Re: Zenon Analyzer 2.20 installation

    It seems, that the used license of the zenon Analyzer is either wrong or it contains no report themes. What happens, if you click on "new report". Do you see any themes and report templates? If not, you have a license without any reports allowed.

  9. #9
    Join Date
    10.06.2015
    Posts
    6

    Default Re: Zenon Analyzer 2.20 installation

    Hi Thomas,

    I think nothing happen when i click "new report" and just the error. But when i click "open report" it show the Analyzer_Reports folder as per attachment and still get the error when try to open it.

    Attach along the Analyzer module for your reference.
    Attached Thumbnails Attached Thumbnails Open report error.jpg   open report error2.jpg   analyzer module.jpg  

  10. #10
    Join Date
    15.07.2011
    Posts
    18

    Default Re: Zenon Analyzer 2.20 installation

    Hi Dalimi,

    in this case you have a valid license for the zenon Analyzer, but not a valid license for the report themes and templates. Please contact the person where you got the license, it seems that it forgot to add the report themes. That is the problem - for sure!

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