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Thread: Error while loading Workspace backup

  1. #1
    Join Date
    04.09.2009
    Posts
    84

    Daumen runter Error while loading Workspace backup

    Dear Support,

    While loading the workspace backup in Zenon 6.22 SP1 I am receiving an error saying:

    'Project Backup from c:\user\...\temp\wsbtemp0.zip' could not be restored!

    snapshot is attached.

    Kindly explain why we are getting this error.

    Thanks,
    Attached Thumbnails Attached Thumbnails Backup_Error.jpg  

  2. #2

    Default Re: Error while loading Workspace backup

    Hi,

    Thi is a general message that can have multiple causes. A workspace backup (.wsb) normally consists of multiple project backups, and the workspace file itself. The single project backups are wsbtemp0.zip, wsbtemp1.zip, ...

    Please have a look in the logfiles from the diagnosis server, using the diagnosis viewer, to see if there is a more specific error message for restoring this workspace backup.

    Best regards,
    Mark

  3. #3
    Join Date
    04.09.2009
    Posts
    84

    Default Re: Error while loading Workspace backup

    Hi Mark,

    See the attached snapshot from Diagnosis Viewer.

    Regards.
    Attached Thumbnails Attached Thumbnails Untitled.jpg  

  4. #4

    Default Re: Error while loading Workspace backup

    Hi Shikra,

    Thank you for the screenshot. Normally the actual logfile is more helpful than a screenshot, but in this case at least one issue can be seen.

    One problem at least is, that during the attempt to create a project, it could not find the "TableSchema_6203.sql" file, in the SQL\Schemas directory.

    A normal installation of zenon 6.51 or zenon 6.22 would install these files in the proper directory! I cannot tell from the screenshot why this is not the case on your system. This can be due to an inproper installation or manual intervention.

    According to the directory name of the Schemas folder, either a different database directory was chosen at the 6.51 installation, or the database folder was moved manually afterwards (which is not recommended as this can lead to such issues described here, when not done properly)

    If this is a logfile from 6.22 (not visible in the screenshot), and the "TableSchema_6203.sql" actually exists in the SQL directory D:\zenon_651\Database\Schema folder, then the issue may be in the file "zendb.ini" where there may be an invalid path for the SQL directory for 6.22.

    I would recommend contacting your local support and let them help you find the cause.

    Best regards,
    Mark

  5. #5
    Join Date
    04.09.2009
    Posts
    84

    Default Re: Error while loading Workspace backup

    Thanks Mark for the useful information.

  6. #6
    Join Date
    24.04.2012
    Posts
    4

    Böse Re: Error while loading Workspace backup

    I have Zenon Editor v6.51 SP0 B10 installed in my pc and I am having problem restoring the wsb file. The error message is that the C:\TEMP\wsbtemp1.zip could not be restored. I cannot open the attachment on this thread. I already reinstall the software but I still have the same problem. Can you tell me what log file should I send for your analysis?

  7. #7

    Default Re: Error while loading Workspace backup

    Hello gtgallemit,

    Welcome to the forum!

    Please have a look at the online help chapter for more information on the diagnosis viewer / diagnosis server.

    In case of an error, e.g. when restoring a bakcup, further information may be available in the logfiles of the diangoisis server. You can use the diagnosis viewer to open logfiles and look for a possible error.

    The log files in your case are stored here: %CD_PROGRAMDATA6510%LOG

    Best regards,
    Mark

  8. #8
    Join Date
    20.01.2015
    Posts
    18

    Default Re: Error while loading Workspace backup

    Dear Support,

    While loading the workspace backup in Zenon 7.11 SP0 Build12493 64Bit I am receiving an error saying:

    'Project Backup from c:\user\...\temp\wsbtemp0.zip' could not be restored!

    snapshot is attached.

    'C:\ProgramData\COPA-DATA\SQL2012\Schemas' doesn't exist on my computer.

    Best regards,
    Loan
    Attached Thumbnails Attached Thumbnails error.png  

  9. #9
    Join Date
    20.08.2009
    Posts
    293

    Default AW: Error while loading Workspace backup

    Hi,

    do you have another computer with the 7.11 Editor installed running?
    If yes, you could try to copy the SCHEMAS folder from this one to the one with the problem and check again.

    Regards,
    Bernhard

  10. #10
    Join Date
    20.01.2015
    Posts
    18

    Default Re: Error while loading Workspace backup

    Hey,

    I retrieve C:\ProgramData\COPA-DATA\SQL2012\SCHEMAS my directory.

    But now I have an another error message.

    snapshot is attached.

    How can I resolve this ? Do I have to reinstall SQL2012 ?

    Best regards,
    Loan
    Attached Thumbnails Attached Thumbnails error.png  

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