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kicker
24th July 2015, 06:03
Hello!

I am running into some problems at a customer project.

It seems that the ZenOn services are blocked on some PCs (other PCs in the same network work properly).

The user used on the PCs got granted admin rights but we still get the attached messages when opening the ZenOn WebClient.

OS: Windows 7 64bit
ZenOn Version: ZenOn 7.11 SP0

Any idea what could block ZenOn WebClient or how to unblock the ZenOn Services on Windows 7?

Thanks!

Greetings
Thomas

bernhardf
24th July 2015, 06:19
Hi,

can you try to run the Internet Explorer as Administrator and see if that works?
(If it works, the information may be help for further investigation).

Regards,
Bernhard

compu2000
24th July 2015, 06:44
Just FYI, this post express the most ports used by zenon!

http://www.copadata.com/forums/showthread.php?t=156

markclemens
24th July 2015, 07:57
Hi Thomas,

It is possible that during installation of the webclient, a third party anti-virus software with built-in firewall blocked access to the zenAdminSrv.

Another possibility could be that the zenAdminSrv is not running.

Another possibility is that the port that is used by default by the zenAdminSrv, is used by a different process. In 7.20 it is possible to configure the ports used by services through the startup tool. Here you can also assign a network card.

For the zenAdminSrv it is recommended to assign the local loopback adapter.

Best regards,
Mark

kicker
24th July 2015, 19:53
Hello!

Thank you for all your fast answers.

We just had to start the IE in Administrator mode and it worked.

Greetings
Thomas