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View Full Version : System Information Collection Tool (SIC) [Deprecated]



alexf
15th June 2012, 07:40
Hello everybody,

please find attached the latest version of our System Information Collection Tool.
If you´re facing issues with zenon and you need help from the Copa-Data support, please run the tool and attach the output file to your support request. This can help to make the investigation more efficient.

After starting the tool you´ll find four options. In most cases "Full" scan is the best choice. When the scan is finished you can review the result yourself or save it to a zip file which you can add to your support request.

Please keep in mind that the tool does not replace a description of your problem. So, even with the SIC file attached, always try to explain your problem as detailed as possible in your support request.

Also mind that the SIC file contains information about your system which you might not want to share with everybody. So, please don´t upload SIC files to the forum.

thanks,
Alex

PS: SIC Version 7.50 build 28986 (No longer available in this thread - Please visit the thread Off Topic > System Information Collector (SIC)).

stolyarov_as
12th October 2012, 09:42
Hello, alexf!

We found your SIC useful for us too, but there is a fly in the ointment.
When we see at console programms results, russian letters are distorted with wrong encoding...

May be you can update SIC to handle russian encoding correctly?

alexf
16th October 2012, 12:05
hello stolyarov_as,

thanks for the hint. I will forward this issue. As soon as a new version is available you´ll find it here in the forum.

best,
Alex

tomhul
26th October 2012, 06:58
Hallo alexf,

gibt es das SIC auch für Win98SE?
Ich habe eine Visualisierung mit Zenon 5.50SP5 auf einem Win98SE Rechner laufen und würde gerne dieses Tool ausprobieren um den Bericht an einen Support zu schicken, jedoch verlangt dieses SIC, welches ich hier heruntergeladen habe eine neuere Version von Windows.
Schon mal Danke für die Antwort.

josefm
29th October 2012, 14:20
Hallo tomhul,

soweit ich weiß ist das SIC nicht mit Windows 98 kompatibel, allerdings kann ich auf die Antwort keine Garantie geben. Ich glaube nur, dass es mit dem .NET Framework zusammenhängt und deswegen nicht kompatibel ist, aber wie gesagt, alles nur Vermutungen.

LG Josef

herberto
29th October 2012, 14:32
Das "alte" TestConnection Tool sollte hier vielleicht weiterhelfen können
http://www.copadata.com/forums/showthread.php?t=785

david.cerdeira
4th November 2016, 14:33
Hello,<br><br>Please find the new thread for the SIC tool here: <a data-cke-saved-href="https://forum.copadata.com/showthread.php?7331-System-Information-Collector-(SIC)-New-thread" href="https://forum.copadata.com/showthread.php?7331-System-Information-Collector-(SIC)-New-thread">https://forum.copadata.com/showthread.php?7331-System-Information-Collector-(SIC)-New-thread</a><br><br>Best regards,<br>David Cerdeira